Professional Office Staff

Education: Bachelor of Arts, Saint Martin’s University

Memberships: Association of Dermatology Administrators and Managers (ADAM), Medical Group Management Association (MGMA), and Society of Human Resource Management (SHRM)

Experience: Over a decade experience in the healthcare industry, specializing in operations, communications, and healthcare management.  She returned to Olympic Dermatology in 2018 to support the clinic in managing all aspects of administration, financial management, and human resources. Kathryn continues to be an active member in the community and is passionate about promoting growth, development, and continuing education. She is dedicated to supporting her team in providing high-quality care to the people in our communities.

Customer Service Experience:  Employee of Olympic Dermatology since 2007.  Prior to that, more than 10 years’ experience in the health care field including medical reception and administration.  In her leadership role, Mary works to ensure every patient experiences excellent customer service from our front office team.

Your staff always provides exceptional care. After my procedure I called with a few questions. Mary at the front desk was so nice. She always takes the time to go through with extreme patience whatever questions I may have. She is very personable, professional and a great asset to your office.

— Olympic Dermatology Juvederm patient September, 2018

Business Experience: Employee of Olympic Dermatology since 2017, where she manages and oversees patient accounts. Prior to that, 12 years’ experience in the health care and insurance fields including reception, billing and claims processing. Crystal attended Bryman College for technical training.

My appointment with Suzanne Magann for a rash was quick and excellent. Plus Crystal at the front counter was awesome! Very personable & friendly!

— Olympic Dermatology medical patient July 2018

Business Experience: 20 years working in the medical field, 12 doing billing.
Employed at Olympic Dermatology since 2009, Nancy earned her CDC accreditation in 2012 and ACDT (Association of Clinical Dermatology Technicians) certification in 2018.